STEP 1

Download and run the latest version of the Norton Removal Tool

  1. Download the Norton Removal Tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the Norton Removal Tool icon.

  3. Follow the on-screen instructions.

  4. Restart your computer.

    If the problem persists, go to Step 2.

 

STEP 2

Delete temporary files

  1. Exit all the programs.

  2. Press the Windows + R keys to open the Run dialog box.

  3. Type in the following text, and then press Enter.

    %temp%

    The current user's Temp folder opens in Windows Explorer.

  4. On the Edit menu, click Select All.

  5. Press Delete.

  6. If you are asked to confirm the deletion, click Yes.
    If the problem persists, go to Step 4. Click Here